Cancellation, Refunds & Returns Policy

Last updated 04/20/2020

We want you to be happy with your Healthy Roots Dolls product purchases. In the event that you have an issue with your Healthy Roots Dolls product you purchased, please let us know by reaching out to us at hello@healthyrootsdolls.com. We are happy to issue you a full refund of the purchase price (minus shipping and handling, gift wrapping, or other service fees) upon receipt of your unopened or unused product within 30 days from the date that the product was delivered to you.

Refunds will be credited in the form of store credit via an e-gift card. Purchases of gift certificates and/or sale items cannot be returned for a refund.

We, unfortunately, cannot receive returns of opened or used products.

There will be a standard shipping fee of $10 when returning your product, and this fee will be deducted from the total store credit rewarded. All returns must be postmarked within 30 days of delivery. For example, a product delivered on April 1st, 2020 must be submitted to the shipping carrier by April 30th, 2020 in order to be granted a store credit. 

We will provide you with a return label and you will receive store credit in exchange for the product once it is returned to our facility. This store credit will be sent in the form of an e-gift card. Once we have received and processed the returned item(s), you will receive an email notification to the original email used to place the order. 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@healthyrootsdolls.com to obtain a Return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven to ten (7-10) days from the receipt of your item to process your return. Refunds will be credited in the form of store credit via an e-gift card. Purchases of gift certificates and/or sale items cannot be returned for a refund.. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

  • Apparel
  • products that have been opened
  • products that have been used
  • products without original packaging

For defective or damaged products, please contact us at the customer service email below.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have questions regarding our policy, please contact us at hello@healthyrootsdolls.com during our business hours of Monday-Friday between 9am- 5pm.